
Greg Shaw
Customer service is horrible. My lock is constantly unlocking itself, jamming for over two weeks. I've been going back and forth with customer service and getting the run around. I had issues with the lock before it took a week to two weeks to get things resolved. Now they're like, well, give us a little more time. We'll figure out well for the safety of your home. Don't trust this brand on top of their customer service is horrible
2 people found this review helpful

Ryan Elliott
This app is horrible. The Google button to sign in doesn't work. When you go to 'sign up' instead and you click email address field my numbers keyboard is displayed, so I can't type my email address. The Amazon account log in loads forever, so I ended that. So, there is no way to create an account... Not looking like a promising product.
17 people found this review helpful

Aleksandr Andrushchenko
App is really poorly designed. I have no clue why sensors show no data for 20 days, there is no obvious way to tell if it constantly syncs data to cloud. why it shows recent reading but when you go to sensor it shows 2 month data graph. I was expecting much more for the price. When I look on sensor I don't understand if sensor is connected to the base. Fix the app vibecoding will help you.
6 people found this review helpful
SWITCHBOT INC
April 27, 2026
Thank you for your support. We will continue to improve and optimize the firmware and products. If you encounter any product issues, please feel free to email us, Customer Service Email:
[email protected], and we will resolve them for you as soon as possible.